Instant Payments by Citadel, as the name already implies, is an instant banking service powered by Citadel Commerce UK Limited. The service is also known as “Instant Banking by Citadel” and was introduced in 2000.
It enables you to make direct payments and transactions from your bank account. You can start using it immediately. So, the only mandatory requirement to use the service is to have an active bank account. Note: the bank account has to be of one of the financial institutions the service cooperates with.
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What is Instant Payments by Citadel?
Instant Banking by Citadel is an intermediary service that works as a direct link between your bank account and the live casino. It enables you to quickly and safely deposit funds and make transactions avoiding the usage of credit cards. Hence, this is not a classic e-wallet but a middleman that doesn’t require an account to be used.
What sets this service apart from other similar solutions is that it allows a customer to use local Internet banking options he already trusts. More than 300 banks in more than 15 countries use Instant Payments by Citadel.
Instant Payments by Citadel Casinos
Here is the list of states in which you can use the service: the USA, Australia, Austria, the UK, Sweden, Belgium, Canada, Czech Republic, Estonia, Lithuania, Finland, Denmark, Germany, Italy, Portugal, Slovakia, and Spain. This means that the service supports the local currency in all of the mentioned countries.
This payment method is convenient to use and mobile-friendly as you can access it from any modern device. The usage is easy. Select this payment option at checkout. Then find your bank, login to your online banking portal, select the account and approve the transaction.
How to Deposit via Instant Payments by Citadel?
Instant Payments by Citadel is among the most popular services because it’s widely available and is so quick and straightforward. The customer only has to visit the cashier page, find and select Instant Payments by Citadel, and follow the instructions. They need to choose their bank from the dropdown menu, log into their bank account, define the exact amount of money they want to deposit to their online casino balance account and approve the transaction. After the procedure is finished, the funds will be available on the player’s account almost instantly.
How to Withdraw via Instant Payments by Citadel?
As for the Withdrawal, Instant Payments by Citadel is not that often offered for cashing out the winnings. Therefore, we advise you to first check all the details with the casino’s staff through the helpdesk to make sure you will be able to withdraw your money, and under which circumstances. Furthermore, pay attention that cashing out might incur additional fees by your local bank. The processing time may also be longer to see the funds on your bank account. To conclude, the main disadvantage of Instant Payments by Citadel is that not all online casinos allow it as a withdrawal option.
Transfer Times, Fees, and Security
The company uses security standards and sophisticated risk management technology. It guarantees the prevention of leaking of any personal or banking details to the third-parties. Instant Banking only collects information necessary to finish the payment and maintain the account history.
None of the personal data or banking credentials used to log-in to your bank account is kept or shared with an online casino. As part of its security policy, the company uses the stringent Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols. Furthermore, the communication between Instant Payments by Citadel and the user is fully encrypted to safeguard all sensitive data.
As for the transfer time, depositing will be almost instantly. However, once you have won and would like to cash out your prize, the processing takes more time. Usually, the funds are credited to your bank account within 1-3 business days. The precise transfer processing time depends on the regulations in your country and the bank’s procedures.
